Media subscription services face the challenge of keeping their AR healthy while competing with alternative sources of information.
Customer satisfaction is always important, but it’s even more so in an industry inundated with choice and competition. Consumers have a plethora of alternatives, many of which may be free. That means you can’t risk alienating loyal customers over late or missed payments.
We can help reach your customers early and always use a courteous, diplomatic approach. You’re always in control of the service and your accounts, and we can integrate our efforts with yours.
On top of that, our service is an incredible value. The cost of our flat fee service only 1/5 of what traditional collection agencies charge. But don’t worry, we also offer contingency collection services for when that’s the best fit.
Coast To Coast Financial Solutions helps the Newspaper and Cable/Satellite Industry more effectively manage their subscribers by providing alternative solutions. Our Programs are designed so that Newspaper and Cable/Satellite Companies can utilize their skills and resources on growing their existing business rather than using them on the day-to-day management of it.
• Over 90 years of subscriber retention and collection experience
• Nationally licensed to perform collections
• Demonstrates compliance with all state and federal laws
• Certified Minority Owned Business Enterprise (MBE)
• Bilingual agents
Customer Retention Programs:
First Party calls by phone representatives that specialize in the Industry.
Verification/Welcome Calls
Credit Card Decline Calls
Grace Calls
Pre Stop Delivery/Disconnect/ Collections: Customer friendly reminders designed to diplomatically establish the seriousness of the situation and create urgency in making payment before efforts escalate. Pricing is based upon volume of accounts placed.
Post Stop Delivery/Disconnect Collections: Client-specific letters, reinforced with scripted phone cycles over a period of three to six months or until the account is paid in full.
Member of CSCMA and CWCMA
Contact us today for more information on how we can help serve your customers and strengthen your business.
